Privacy policy.

1. Who we are.

Ngomi Adventures is a safari tour operator registered in Arusha, Tanzania. We design and operate private, tailor-made safari journeys across Tanzania. When we say "we," "us," or "our," we mean Ngomi Adventures and its team.

Contact: info@ngomiadventures.com

2. Information we collect.

Information you give us

• Contact details: name, email address, phone/WhatsApp number, country of residence
• Trip preferences: travel dates, group size, safari style, budget range, destination interests, special requests
• Booking information: passport details, dietary requirements, medical conditions relevant to travel, emergency contacts
• Payment details: processed securely through third-party payment providers; we do not store credit card numbers

Information we collect automatically

• Website analytics: pages visited, time on site, referring URL, browser type, device type
• Cookies: small files stored on your device to remember preferences and improve your experience
• IP address: used for security and to understand geographic distribution of visitors

3. How we use your information.

• To respond to your inquiry and design a personalised safari itinerary
• To process bookings, payments, and travel arrangements
• To communicate trip details, updates, and travel advisories
• To send occasional newsletters about new itineraries and seasonal highlights (only with your consent)
• To improve our website and services
• To comply with legal obligations and Tanzanian tourism regulations

4. Who we share data with.

We share your personal information only when necessary to deliver your safari experience:

• Accommodation partners: lodges, camps, and hotels you will stay at
• Transport providers: domestic airlines, transfer companies
• Tanzania National Parks Authority (TANAPA): as required for park entry permits
• Immigration authorities: for visa and entry requirements
• Payment processors: to handle secure transactions
• Insurance providers: if you purchase travel insurance through us

We never sell your data to third parties for marketing purposes.

5. Data retention.

We retain your personal data for as long as necessary to fulfil the purposes outlined above:

• Inquiry data: 24 months after last contact
• Booking records: 7 years (as required by Tanzanian tax law)
• Marketing preferences: until you unsubscribe
• Website analytics: 26 months

6. Your rights.

You have the right to:

• Access: request a copy of the personal data we hold about you
• Correction: ask us to update or correct inaccurate information
• Deletion: request that we delete your personal data (subject to legal obligations)
• Opt out: unsubscribe from marketing communications at any time
• Portability: receive your data in a structured, machine-readable format

To exercise any of these rights, email us at info@ngomiadventures.com.

7. Cookies.

Our website uses cookies to:

• Remember your preferences and form entries
• Analyse website traffic via Google Analytics
• Enable social media sharing features

You can disable cookies in your browser settings, though some features may not function correctly without them.

8. Security.

We use industry-standard security measures to protect your data, including SSL encryption on our website, secure servers, and restricted access to personal information within our team. However, no method of transmission over the internet is 100% secure.

9. Children.

Our services are designed for families, and we welcome children on safari. However, we do not knowingly collect personal information directly from children under 16. A parent or guardian must provide information on behalf of minors.

10. Changes to this policy.

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or emailing you directly. The "Effective" date at the top of this page indicates when the policy was last revised.

11. Contact us.

If you have any questions about this privacy policy or how we handle your data, please contact us:

Ngomi Adventures
Dar es salaam, Tanzania
Email: info@ngomiadventures.com